General
By accessing or purchasing from Southeastern Novelties (“we,” “our,” “us”), you agree to the following Terms & Conditions. Please read them carefully before using our website or placing an order.
Products & Availability
We make every effort to keep product information accurate and up-to-date. However, availability, pricing, and descriptions are subject to change without notice. We reserve the right to discontinue products at any time.
Orders & Payments
- All orders must be placed through our secure online checkout.
- We accept major credit cards and other payment methods listed at checkout.
- Wholesale customers must have an approved account to receive wholesale pricing.
- We reserve the right to refuse or cancel any order at our discretion.
Shipping & Delivery
- Retail orders are typically processed within 1–3 business days.
- Wholesale orders may require additional processing time.
- Shipping times vary based on destination and carrier. Once shipped, we are not responsible for delays outside our control.
Returns & Refunds
- Retail customers may request a return within 30 days of purchase for unused, unopened products.
- Wholesale returns require prior authorization and may be subject to restocking fees.
- Personalized or custom items are non-returnable.
- Shipping charges are non-refundable unless the return is due to our error.
Liability
Southeastern Novelties is not liable for any damages, direct or indirect, arising from the use or misuse of our products. Self-defense items (e.g., pepper spray, stun guns) must be used responsibly and in compliance with state and local laws.
Governing Law
These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles.