Overview

Our refund and return policy lasts 30 days from the date of purchase. If 30 days have passed since your order, we cannot offer a refund or exchange.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in the original packaging.

  • A receipt or proof of purchase is required.

  • Please do not send your purchase back to the manufacturer.

 

Non-Returnable Items

  • Gift cards

  • Clearance or sale items (final sale)

 

Refunds

Once your return is received and inspected, we will notify you by email whether your refund is approved. If approved, the refund will be applied to your original payment method within a set number of business days.

 

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company (it may take time before your refund is officially posted).

  3. Contact your bank (processing times vary).

If you’ve done all of this and still haven’t received your refund, please contact us at sales@southeasternnovelties.net.

 

Exchanges

We replace items only if they are defective or damaged. If you need to exchange for the same item, email us at sales@southeasternnovelties.net and send your item to:

907 E Memorial Drive
Ahoskie, NC 27910

 

Shipping Returns

To return your product, please mail it to: 

907 E Memorial Drive
Ahoskie, NC 27910

  • You are responsible for your own return shipping costs. Shipping charges are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.

  • For added security, consider using a trackable shipping service. We cannot guarantee receipt of returned items.

 

Need Help?

For questions about refunds or returns, contact us at sales@southeasternnovelties.net.